At Bullet, we believe that the key to any successful relationship is communication, nurturing and understanding - as well as a mutual respect for each other. This is the approach we take to all of our clients and business relationships; we’re in it for the long haul - but never complacent.
Many of our clients have been with us for years - and we’ve come to know the inside workings of their industry and company, effectively becoming an extension of their team. Examples of these long-term clients for Bullet are Miele, Southampton Football Club and Solent Laundry Solutions (SLS).
Miele is one of the companies who actively view Bullet as an extension of their marketing team, who started as a small one-off job and grew into a major client for the video production company, commissioning various testimonial and promotional product films, as Matthew Willsher, Bullet’s Director explains:
“We’ve worked closely with Miele from the beginning. We offer them ideas, they include us in their key partner events and we aim to get under their skin to really understand the challenges they face - and help solve some of them through the use of creative videos”.
Kate Jones, Professional Marketing Manager for Miele echoes this view: “We have worked with Bullet for a few years now and have many videos under our belt. The work has been high quality and perfectly portrayed what we were looking for. Bullet feel like an extension to our marketing team and are always accessible and able to align the videos to our brand direction. I would absolutely recommend this agency.”
Southampton Football Club work with Bullet to produce videos for their internal and social media campaigns, as well as their charity arm, the Saints Foundation, who do such fantastic work in the community. According to Matthew, “what we love about working with Saints is that we genuinely believe in their offering, and it’s such an honour to champion them and their work.”
Nicole Whitehouse, Marketing Manager for the Saints Foundation, SMTC & Halo at Southampton Football Club kindly reviewed Bullet recently: “We have worked with Bullet on several campaigns across different areas of the Club. They always take our objectives on board and show a real understanding of our business. The quality of work at both the production and edit stage is always high. What's more, Matt and the team approach every project with a can-do attitude, problem solving on our behalf, always focussed on providing us with the best possible product they can. A trusted partner.”
When it comes to SLS, a local laundry installation service, Bullet has a great relationship and is proud to have worked with them on a number of video production projects, including showcasing a prestigious installation at the Savoy Hotel, London. Matthew has particularly enjoyed seeing them grow as a business over the years: “we’re proud to support SLS as clients and have enjoyed growing as a business alongside them”.
Peter Hosking and James Holmes, Directors of SLS also value the long-term relationship: “We have worked with Bullet for a number of years and they have consistently delivered high quality video productions for our marketing needs. Their knowledge and understanding of their industry and the needs of their customers means we have found working with them to be simple and pleasurable. They have been completely flexible in their approach and professional in their delivery. I would highly recommend Bullet if you are in need of the services they offer and appreciate everything they have done for us.”
Whether it’s marketing agencies, budding new musicians, charities or large corporate brands, it’s important to approach all new clients with the respect they deserve. We want to help them achieve great things with their video content marketing, regardless of how small the initial project is. Suggesting new ideas and changes to make the most out of different video platforms is all about what we do.
Face to face contact is key - and understanding client business needs is crucial to developing and sustaining successful relationships. The same applies in marriage (although our clients tend to like us more than our partners at home!).